Refund policy

Our goodwill return policy
We offer a 30-day change-of-mind return policy. If 30 days have passed since delivery, we cannot offer a change-of-mind return or exchange. To be eligible, your item must be unworn, unused, with tags attached and in original packaging.

Your rights under Australian Consumer Law
Our goodwill policy sits alongside your rights under the Australian Consumer Law. If your item is faulty, not as described, or doesn't do what it's supposed to, you are entitled to a remedy regardless of our change-of-mind policy. This includes a repair, replacement or refund depending on the nature of the fault. These rights cannot be excluded.

How to start a return
Contact us at matthew.hager7@gmail.com with your order number and reason for return before sending anything back. Items sent back without prior approval will not be accepted.

Faulty or wrong items
Please inspect your order on arrival and contact us immediately if your item is faulty, damaged or incorrect. We'll sort it out promptly.

Exchanges
The fastest way to exchange is to return your original item and place a new order once the return is accepted.

Refunds
Once your return is received and inspected we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If you haven't received it after 15 business days please contact us.

Pre-orders
For pre-order items, full refunds are available any time before production begins. Once production starts we cannot accept cancellations.